BJC is seeking a skilled and experienced Shared Services Application Manager to lead the ongoing management of our ServiceNow platform. This role will be responsible for overseeing a team of administrators, developers, and business analysts to ensure the platform aligns with business objectives and delivers efficient, scalable solutions across the health system.

Key Responsibilities:

• • Lead the planning, design, implementation, and optimization of ServiceNow modules (e.g., ITSM, ITOM, HRSD, SPM, SecOps).
  • Manage and mentor a team of ServiceNow professionals, providing technical guidance and career development.
  • Act as the primary point of contact for all ServiceNow-related initiatives, coordinating with stakeholders across the health system.
  • Oversee governance, configuration standards, change management, and platform security.
  • Ensure platform performance, availability, and compliance with enterprise policies and standards.
  • Collaborate with vendors and external consultants to support project delivery and platform enhancements.
  • Develop and monitor metrics to measure the effectiveness and ROI of ServiceNow implementations.
  • Stay up-to-date with ServiceNow product releases, features, and industry best practices.

Candidate must reside in Missouri or Illinois. 

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Partners with the CIO, hospital presidents, and other key clinical and functional leaders to effectively plan and assess BJC Information Services strategies. Analyzes ways to improve operations, and works proactively to integrate clinical, administrative, and IT solutions. Ensures ongoing support of existing IT systems to provide strong customer satisfaction. Responsible for effective project development and implementation which yield desired business results and the management of capital project scope, functionality, budgets, milestones, and workflow integration.

Role Purpose

Has overall responsibility for the application architecture, configuration, development, deployment, maintenance, support, operations, life-cycle-management and annual budget of the applications and the underlying platform(s) that support specific groups of stakeholders within Shared Services. Responsible for ensuring that business objectives are met. Primary point of contact for internal business and vendor partners. Responsible for planning and overseeing technical development being executed by both internal and vendor led teams. Works collaboratively with business stakeholders delivering technical solutions that meet goals and objectives. Manages a team of individuals to meet both IT and business objectives adhering to departmental staffing, revenue and/or expense budgets. Manages the demand for the technology portfolio for a business domain including adding, rationalizing and consolidating applications and/or enhancements, ensuring effective delivery and/or change/enhancement to those applications in order to meet or exceed BJC expectations. Works across the IT organization to ensure collaboration with Infrastructure, Operations, Security, Architecture, the Project Management Office, Integration Services, IT Finance and others as required to adhere to the overall IT processes and procedures

Responsibilities

Minimum Requirements

Education

Experience

Supervisor Experience

Preferred Requirements

Experience

Supervisor Experience

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

About BJC HealthCare

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